LSJ Policies

Policies are subject to change, so be sure to review often.

Learn more »


Exchange Requests

For LSJ Customers: To submit a return or exchange request, please login to your account, click on orders, view your order and submit a return request from that page.

If you do not have an account and placed an order through a Stylist, please contact to request assistance for exchange of your order item(s).

Please allow up to 7-10 business days to complete processing.


How do I find my LSJ Stylist?

ANSWER: You should be referred by a Stylist. They will give you a direct link. If you were not referred by a Stylist, you will have an opportunity to register and a Stylist may be assigned to you.

How do I place an order?

ANSWER: Once you have located your LSJ Independent Stylist (above), you will be able to place a retail order! Select the items you would like and place in your cart. Follow the “checkout” procedure prompts for a seamless experience. If you have any questions or concerns while placing your order on the LSJ website, please contact LSJ Customer Service at, 1-980-237-4725.

What if I want to make an exchange?

ANSWER: We allow one Free one (1) time exchange for item(s) per order. LSJ will send a return shipping label to customer to return items for exchange. If an exchange is for an item of greater/lesser value, the price difference and applicable sales tax will be collected before exchanged item is returned to customer. Please notify and/or your LSJ Independent Stylist if you would like to make an exchange.
*SALE items are FINAL SALE. They will not be accepted for exchange or returns.

How do I make a return?

ANSWER: To return an item, your item must be unused and in the same condition that you received it. Any item not in its original condition, is damaged, or missing parts for reasons not due to our error, or any item that is returned more than 30 days (7 days for Stylist Orders) after delivery cannot be returned for a refund or exchange. *SALE items are FINAL SALE. They will not be accepted for exchange or returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. *SALE items are FINAL SALE. They will not be accepted for exchange or returns.